Purchase Terms

These purchase terms apply to purchases of goods in Schackeriet's webshop. By shopping with us, you accept these terms. Schackeriet is operated by Bjarebyte AB Organization number: 559571-8585 Email: info@schackeriet.se

All prices are stated in Swedish kronor (SEK) and include VAT (25%). Payment methods: • Card payment (Visa, Mastercard) • Apple Pay and Google Pay • Shop Pay • Klarna • Swish Payment is made via Shopify Payments secure payment solution. We do not store any card information on our servers.

Shipping cost: 129 SEK Free shipping: Orders over 799 SEK Delivery time: 2-5 business days Orders placed before 2:00 PM are shipped the same day. All products are shipped from Europe. You will receive an order confirmation via email when your order has been shipped, including tracking number. We deliver to Sweden and the rest of the EU.

30-day right of withdrawal You have the right to cancel your purchase within 30 days from the date you received the goods — an upgrade from the 14 days required by the Swedish Distance Contracts Act (Distansavtalslagen 2005:59). To exercise your right of withdrawal, contact us at info@schackeriet.se and you will receive return instructions and the return address. The goods must: • Be returned in original packaging • Be in essentially unchanged condition — you may handle the goods as you would in a physical store to evaluate them, but not use them • Be returned within 14 days after you have notified us of your withdrawal You ship the item to us in Sweden — we then handle the onward process with our supplier. As a customer you are responsible for the return shipping cost under the Distance Contracts Act. We recommend a tracked shipment. Refund will be made within 14 days after the return has arrived and been approved, to the same payment method used at purchase.

Complaint rights under the Swedish Consumer Purchase Act Under the Swedish Consumer Purchase Act (Konsumentköplagen 2022:260), you have the right to complain about original defects within 3 years from the delivery date. A complaint must be made within reasonable time after you discovered the defect — two months is always considered reasonable. To file a complaint, contact us at info@schackeriet.se with: • Order number • Photo of the damage/defect • Description of the problem If your complaint is approved you are entitled, in the first instance, to have the goods repaired or replaced. If that is not possible or reasonable, you are entitled to a price reduction or to cancel the purchase, plus any damages permitted by law. We cover the return shipping for approved complaints. During the first six months after delivery, the defect is presumed to have existed from the start; thereafter the burden is on you to show that the defect is original. Complaint rights do not cover normal wear, damage from incorrect use, or accidents.

We process your personal data in accordance with GDPR. Read more in our privacy policy: https://schackeriet.se/privacy-policy We collect: • Contact information (name, email, address) • Order history • Payment information (handled by Shopify Payments) Your data is only used to process your order and improve your experience.

Schackeriet is not responsible for delays or non-delivery due to circumstances beyond our control, such as: • Natural disasters • War or terrorist attacks • Government decisions • Strike or lockout • Fire or flood • Problems with suppliers or carriers

Swedish law applies to these purchase terms. In case of disputes regarding these purchase terms or purchases through the webshop, you as a consumer can turn to the National Board for Consumer Disputes (ARN): www.arn.se You can also use the EU Commission's platform for online dispute resolution: ec.europa.eu/consumers/odr We always strive to resolve any issues amicably. Contact us first via info@schackeriet.se and we will help you.